Contact information

Solvexis™ is an online store operated as a sole proprietorship by Ibrahim Thomas, trading in South Africa.

Business details

  • Trading name: Solvexis™
  • Owner: Ibrahim Thomas
  • Legal form: Sole proprietorship
  • Physical address: 15 Bader Street, Roshnee, Vereeniging, Gauteng, 1939, South Africa
  • Website: shopsolvexis.co.za

The physical address above is our registered business address, provided as required by section 43 of the Electronic Communications and Transactions Act 25 of 2002. It is not a shop or a collection point. We do not trade from the premises, there is no counter service, and orders cannot be collected there. Please do not send returns to this address without contacting us first — see our Return and refund policy.

How to reach us

You can reach us by email or on WhatsApp. Email gives you a written record of your query, which helps if it concerns an order.

You can also use the form on our Contact page, which reaches the general enquiries address above.

We read every message and reply as soon as we reasonably can. We are a small operation and we do not publish guaranteed response times or set support hours, because we would rather not promise something we cannot consistently meet. If your query is urgent, please say so in the subject line.

Please include your order number in any message about an existing order — it is the quickest way for us to find your details.

Tax status

Solvexis is not registered for VAT. No VAT is charged on our prices, and we cannot issue a VAT invoice. Prices shown on this website are the total price payable for the goods, excluding any delivery charge selected at checkout.